This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We process all orders within 1-2 business days. Once your order has been processed, you will receive an email with the tracking number. Delivery takes 2-4 business days within the EU and 5-7 business days for international orders. We work with reliable shipping partners to ensure fast and secure delivery.

We offer a 30-day return policy from the date you receive your order. If you are not satisfied with your product, you can return it within 30 days. Items must be unused, in their original packaging, and in a saleable condition. After receiving and inspecting your return, we will refund the full purchase price. Please contact us first at support@eushopfy.com to register a return. Detailed information can be found in our return policy.

Delivery time depends on your location. Within the EU, delivery typically takes 2-4 business days after shipment. For international orders outside the EU, it takes 5-7 business days. Your order will be processed and shipped within 1-2 business days. Once your package has been shipped, you will receive an email with the tracking number so you can track your delivery at any time. Overall, you can expect 3-6 business days within the EU and 6-9 business days for international deliveries.